Special Ad Categories: Why You SHOULD Be Using Them
Some version of this question has been asked of the Ad Zombies team a LOT lately: can you write me an ad for X type of business that Facebook will accept?
Some version of this question has been asked of the Ad Zombies team a LOT lately: can you write me an ad for X type of business that Facebook will accept?
The default answer is almost always, "if you can advertise it on Facebook, we can write for it!"
But here's the trick: recently when this question comes up, product (or service) X is almost always in — or related to — one of Facebook's restricted content categories.
A quick aside here: if you're running ads on Facebook and aren't familiar with their Advertising Policies (commonly referred to as their TOS), it's time to start cozying up and getting to know them.
Here's what we know, what we've observed, and what we recommend for businesses running into challenges with Special Ad Categories.
What We Know
What We Know
Did you click that Advertising Policies link above? Congratulations! You have the same amount of information we do about what Facebook allows and doesn't. Them's the facts and no one gets anything beyond that.
"But that's totally vague and unhelpful!" we hear you shouting at your computer. And yes, you're right. But it's just the way it is. Facebook won't tell you what words or phrases are a problem, or what you CAN say that's compliant.
They're the judge, jury, and executioner along with being the newspaper printer. At the risk of repeating ourselves, we'll say it again: it's just the way it is.
The Landing Page Problem
The Landing Page Problem
When ads are rejected, most marketers look at the creative: the image or video and the words that were just loaded into Ads Manager.
If your creative looks compliant, STOP. Your landing page could be the problem.
Facebook says
"During the ad review process, we'll check your ad's images, text, targeting, and positioning, in addition to the content on your ad's landing page. Your ad may not be approved if the landing page content isn't fully functional, doesn't match the product/service promoted in your ad or doesn't fully comply with our Advertising Policies."
That's right. The same rules that apply to your ad, apply to your landing page copy and creative, too.
What We've Observed
What We've Observed
The Guilty By Association Trap
Make a marketing product for mortgage brokers? Great! You're guilty by association. Since mortgages are related to both Financial Products and Real Estate, you're likely going to use language in your copy that the AI will flag as being related to a highly scrutinized category. So what happens? BOOM, your perfectly compliant ads are rejected.
Logically speaking, your ads wouldn't fall into a special ads category, but logic doesn't always apply when it comes to FB.
What We Recommend
What We Recommend
Don't Go "Black Hat"
Anyone else remember around 2010 when the hot trend in marketing was using Black Hat SEO to try and game Google's search results? A lot of companies spent a lot of time, effort, and money to get short term gains and then got burned in the long run.
We've seen a lot of marketers trying to "pull one over" on FB's algorithm and it's a losing game. If your product or service is restricted or prohibited, follow the rules…or choose a different platform to advertise on.
When in Doubt, Push the Button
In Ads Manager, there's a little button where you can identify your ad as belonging to a special ad category. We recommend using it, when in doubt. Take the example of the product marketed to mortgage brokers…using the button isn't going to get you more scrutiny, it's going to tell FB that you know and expect scrutiny and you'll be following the rules. That way when the AI picks up on "trigger" words, it'll be reviewed in the right context. And if an ad IS rejected, you can still appeal.
The Bottom Line
When it comes down to it, almost everything related to FB's advertising policies is an educated guess. We always recommend complying with their policies (for the good of your brand and ad account) while being willing to test new copy and creative. Ad accounts can be shut down for a history of bad behavior (like predatory targeting, excessive negative feedback, gaming the system with "workarounds", or running prohibited content), but a rejected ad here and there won't hurt you in the long run! We have ads for our own account rejected all the time. Most of the time, they're approved after appeal because they just needed a human to see the CONTEXT of the creative and the copy.
Frequently Asked Questions
Nope. Facebook won't tell you what specific words or phrases are problematic, or what you CAN say that's compliant. They're intentionally vague about it, and that's just the way it is—no one gets special insider information beyond their publicly available Advertising Policies.
Your landing page could be the problem. Facebook reviews your ad's landing page content during the approval process, and the same rules that apply to your ad also apply to your landing page copy and creative. If the landing page isn't compliant, your ad gets rejected even if the ad itself is fine.
You're caught in the "guilty by association" trap. Since mortgages are related to Financial Products and Real Estate (both special ad categories), you're likely using language in your copy that the AI flags as related to those highly scrutinized categories. Logic doesn't always apply when it comes to Facebook's algorithm.
Yes—when in doubt, push the button. Using it won't get you MORE scrutiny; it tells Facebook you know and expect scrutiny and you'll be following the rules. That way when the AI picks up on trigger words, it'll be reviewed in the right context, and you can still appeal if rejected.
A rejected ad here and there won't hurt you. Ad accounts get shut down for a history of bad behavior like predatory targeting, excessive negative feedback, or running prohibited content—but occasional rejections are normal. Ad Zombies has their own ads rejected all the time, and most get approved after appeal when a human reviews the context.
